FT Services provides Business Process Improvements through a Continuous Improvement Program (CIP) - a collective combination of concepts that are translated into everyday practical applications within our company. Successful organizations such as FT Services are continually improving the way business is done and have engendered the type of culture required for success.

FT Services focuses on the following key areas to ensure the success of our Continual Improvement Program:

Focus on customer requirements Clear leadership direction and plans Develop competent and committed people Relationships based on mutual benefit Provide relevant information for timely action Continually improve processes, products and services A quality management system designed to ensure compliance with best practices and adherence to recognized international quality standards. (Read More) A risk management system designed to maximize return within an acceptable risk exposure. (Read More)

Quality Management System

An Operational Systems Manual (OSM) provides discipline across the company to monitor all issues relating to health, safety, environment, quality and risk. All information is captured by the OSM under a single auditable and functional management system. It ensures there are common procedures, processes and personnel in place to effectively manage and control health, safety and environmental (HSE) risks within the workplace.

Benchmarked against ISO 9001, ISO 4801 and ISO 14000, the OSM is based on the following processes:

Identifying, assessing and controlling HSE risks and issues Setting objectives and targets to address the identified risks and issues Ongoing training to maintain and reinforce awareness of the identified risks and issues Regular audit and review of the system Investigation and root cause analysis of incidents and non-conformance to identify appropriate corrective and preventive actions for incorporation into the system Formal annual review and re-evaluation of the entire process An online incident and risk management system with escalation and trend reports

FT Services ensures a systematic application of our health, safety, quality, environment and risk programs.

Risk Management System

FT Services has developed a Risk Management System based on a ‘Think Risk' culture, across the company. The System includes, strategic and operational risk assessments, and action plans that provide a comprehensive set of reports to identify, and assist in, the management of risk.

Initiatives include:

Company-wide risk management identification and reporting through a web-based, electronic risk management system - the 'Risk Portal' Incorporation of risk management into everyday organizational management Automatic escalation of risk elements when allowable thresholds are exceeded Exception and trend analysis reporting to executive management and the Risk, Audit and Compliance Board Committee Continuous review and improvement of risk management procedures, the Risk Portal ensures that the control and mitigation of site risks are visible to senior management. The application is an important management tool that assists with identifying, assessing and reporting all potential risk-related outcomes fundamental to the company's business. It assists management to identify where to provide additional resources to combat risks through interrogation of the system.